1. Overview
At ELYVIA GLOBAL ("ELYVIA GLOBAL"), we strive to provide excellent service to all our clients. This Refund Policy outlines the terms and conditions for refunds on our services.
2. Service-Based Refund Policy
Our services are primarily consultation-based and customized to each client's needs. Refund eligibility depends on the type of service and the terms outlined in your service agreement.
Consultation Services
- Initial consultation fees are non-refundable once the consultation has been conducted
- If we cancel a scheduled consultation, you will receive a full refund or the option to reschedule
Ongoing Services (Monthly/Annual Contracts)
- Services billed monthly may be cancelled with 30 days' written notice
- No refunds will be issued for the current billing period
- Annual contracts may have different cancellation terms as specified in your agreement
Project-Based Services
- Refund eligibility for project-based work depends on project completion percentage
- Completed work is non-refundable
- Specific terms will be outlined in your project proposal and contract
3. Requesting a Refund
To request a refund, please contact us at:
- Email: [email protected]
- Include your invoice number and reason for the refund request
- We will review your request within 5-7 business days
4. Non-Refundable Items
The following are non-refundable:
- Setup fees and onboarding costs
- Third-party software licenses or subscriptions purchased on your behalf
- Completed work, deliverables, or services already rendered
- Custom development or consulting hours already utilized
5. Refund Processing
If your refund request is approved:
- Refunds will be processed within 10-15 business days
- Refunds will be issued to the original payment method
- You will receive confirmation once the refund has been processed
6. Service Guarantee
We stand behind the quality of our work. If you are not satisfied with our services, please contact us immediately so we can address your concerns and work toward a resolution.
7. Dispute Resolution
If you have a dispute regarding a refund, we encourage you to contact us first to resolve the matter. If we cannot reach a resolution, the dispute will be governed by the terms outlined in our Terms of Service.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.
9. Contact Information
For questions about this Refund Policy or to request a refund, please contact us at:
ELYVIA GLOBAL
522 W RIVERSIDE AVE, STE N
SPOKANE, WA 99201
Email: [email protected]